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Nautical - iROCKER & BLACKFIN Warranty Policies

Due to COVID related shipping and inventory delays, replacement products may take up to 3 weeks to be shipped

Warranty Period:

• 2 YEARS from date of purchase on iROCKER and BLACKFIN Paddle Boards
• 1 YEAR from date of purchase on NAUTICAL Paddle Boards
• 1 YEAR from date of purchase on  Electric Pumps
• 90 DAYS from date of purchase on 2013 - 2019 accessories included with SUP package
• 1 Year from date of purchase on 2020 or newer accessories included with SUP package

Boards without Warranty:

• Boards sold to someone under a different name then on the order
• Boards bought from a third party other than iROCKERsup.com or the iROCKER store on Amazon
• Boards bought in a bulk-order with a bulk-order discount
• Board used for commercial purposes
• Boards purchased in the used condition from iROCKERsup.com or the iROCKER store on Amazon

Paddle Board Warranty covers Manufacturers Defects, including:

• Seam leaks
• Air bubbles between seams
• Obvious workmanship mistakes-out of box
• Extracted Handles

Paddle Board Warranty does not cover Misuse or Cosmetic Defects, including:

• Items that were lost or stolen
• Damage caused by impact to rocks, docks, shore-pound etc.
• Damage caused by normal wear and tear
• Indents/texture on the PVC that is a result of the drop stitching construction
• Damage caused by transporting an inflatable board on the top of a car
• Damage to fin or fin box caused by impact to the fin.
• Damage caused by overexposure/storage in direct sunlight.
• Damage caused by mishandling: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete etc.
• Damage to the valve caused by loosening the valve to deflate.

Accessories Warranty does not cover Misuse or Cosmetic Defects, including:

• Items that were lost or stolen.
• Items used for commercial purposes.
• Damage due to falling on the paddle.
• Paddle filling with water.
• Accessories sinking.
• Damage caused by use outside of its intended purpose.
• Damage due to normal wear and tear, chips, cracks etc.
• Damage caused by impact to rocks, docks, shore-pound etc.
• Color fading.
• Damage to bags caused by misuse: airline travel, improper loading/unloading into trucks, dragging on concrete etc.

Warranty Process:

• If you believe you are within the guidelines of a warranty claim, please email: [email protected] with pictures of the defect along with your order number.
• A warrantied board will be shipped back to our warehouse to be repaired or replaced- purchaser is responsible for all return shipping.

*When registering your board for warranty you are agreeing to the policy stated above. *

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